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Terms & Conditions

BatteryZoom Return Policy
Our batteries are guaranteed to be brand-name, OEM or authorized replacement batteries. Our batteries are  always genuine, fresh and ready to use.
Contact us regarding any battery issue, BatteryZoom is fully committed on being the premier battery supplier on the internet. 
 
30 Days
You can return a product with an authorized RMA for up to 30 days from the date you purchased it.
Please contact our Customer Service Department, toll free, at 1.866.517.2288 or email us at returns@batteryzoom.com, To return goods within 30 days of shipment. A Return Authorization Number must be issued by a customer service representative prior to returning any merchandise and must be clearly and conspicuously marked on the outside of each box returned. Please consider using some form of delivery verification, in case your batteries are lost in transit. Replacement batteries are shipped to you at no charge, as soon as we receive and inspect the returned batteries Custom orders are not returnable unless they are our mistake. For any damaged shipments, please note in detail the damage on the delivery receipt.
Refunds of shipping costs vary depending on the reason for the return. If the reason for the return was due to the product being damaged, mis-shipped, defective, expired, or otherwise unusable, BatteryZoom.com will refund any shipping costs paid by the customer, including the cost to return the item. If the reason for the return was not due to any of the previously listed reasons, the customer is responsible for all shipping costs related to the transaction. Appropriate re-stock/handling charges will be charged on all returns. The restock charge will vary depending on product. Please call if you need re-stock charges.
Return Checklist
o Please keep the receipt.
o Obtain a  RMA (Return Merchandise Authorization) 
o Any product you return must be in the same condition you received it and 
in the original packaging.
o Use some form of delivery verification, in case your batteries are lost in transit. 

Email or call us for return authorization form. Download RMA Form
Email returns@BatteryZoom.com
Phone: 765.747.0503, Toll Free 1.866.517.BATT (2288)
Fax: 765.747.1082
Address: 1619 North Walnut Street, Muncie, IN 47303